Experience
Bazaarvoice, Professional Services Manager, Sampling
(January 2019-Present)
-Manage a specialized team of enterprise level account managers, technical implementation specialists, and program managers to support managed sampling programs for retailers and brands
WEB.COM, Director of Client Services
(May 2018- January 2019)
-Interim Product Manager for Salesforce Development and Internal Tools teams utilizing Agile Development and Sprint Planning
-Project Managed CRM transition from Salesforce to internal system
-Optimized client services headcount through changing sales volume and strategies -Recreated new hire training including content creation, quizzes, and structure
-Suggested, coordinated, and tested strategies including additional touch points, script changes, email marketing, and client surveys in order to improve CSAT, NPS Score, all call center metrics, and client retention
-Client Services liaison for Sales, Product, Marketing, etc.
WEB.COM, Client Services Manager
(February 2017- May 2018)
-Manage a client services organization containing over 35 individuals across four different international offices
-Transition a pooled support service model to a dedicated support model in order to accommodate new product roll outs
-Implement changes to improve CSAT, all call center metrics, and client retention
-Selected to attend President’s Club as the top manager for client services and received the ‘Big Hitter’ award which is awarded to the top client services employee
YODLE, Associate Client Services Manager
(November 2015- February 2017)
-Manage two client-facing teams (Dedicated Platinum Support & Email Customer Support) with 16 total individuals.
-Develop strategies to streamline team best practices and improve client experience
-Promoted to this position 6 months after starting with the company
YODLE, Marketing Consultant
(August 2013- November 2015)
-Part of a team of dedicated consultants that manages all stages of the client life cycle for clients with the largest monthly revenue
-Promoted to this position within 3 months of starting at Yodle
-Manage monthly book of business to collect target revenue
-Consult clients on best practices with Yodle software
-Selected to be a part of a Leadership Series for the client services department designed to prepare individuals for leadership positions within the company
YODLE, Marketing Consultant
(August 2013- November 2015)
-Find solutions by phone for small businesses to retain them as a client
-Promoted to Tier 1 within two months of starting (approx. 8/30 agents are Tier 1)
-First full month was the only agent to average 8+ accounts a day with over 55% revenue retention. (183 accounts, 61.3%) Goal is to close 8 accounts/day and preserve 55% of revenue
MELTWATER. Sales Consultant
(August 2013- Present)
-Provide marketing and PR related software solutions for businesses across the United States and Canada.
-Advise C-Suite Level Executiveson social media strategies, industry trends, and PR analytics for businesses of varying size on a daily basis
-Design branded newsletters, newsfeeds, and press releases for multiple brands
-Prospect companies and cold call leads from all industries.
-Compete with over 80 other sales consultants in an unprotected sales territory
-Over 100% of quota YTD
ADP. Associate District Manager
(March 2013-Augus 2013)
-Provide solutions to businesses including, compliance, payroll, health benefits, workers compensation, retirement planning, and human resources
-Completed in depth 6 week training program for B2B sales
-Manage relationships with current clients, business bankers, and accountant
-Prospect new business on foot, through COIs, internet based, and telephone
-100% of quota
DOCTORS IN TRAINING. Marketing Coordinator
(March 2012-March 2013)
-Brainstorm and implement marketing campaigns both through social websites as well as print, email, Google AdWords, and Adroll campaigns, which in total raised over $300,000 for the company
-Research and identify possible marketing avenues such as event sponsorship, online banner ads, and new email lists
-Manage and update sales contacts using online management software
-Conduct in depth competitive analyses for presentation to the company
-Review website design and help implement new, more user friendly, and search engine optimized page
TEXAS CHRISTIAN UNIVERSITY ANNUAL FUND. Supervisor
(Spring 2010-May 2013)
-Persuade alumni and parents over the phone to participate in the annual fund by making donations of varying amounts by credit card or through pledge card. Individually raised over $50,000.
-Create a 5-day training program for new callers on the basics of calling and inside sales.
-Lead marketing events and manage facebook page in order to encourage potential new employees to apply.
-Manage 70+ employees and encourage proper calling technique. Supervise raising over $1,300,000
UNIVERSITY DIRECTORIES. Outside Sales Representative
(Summer 2011)
-Sold print, online, and mobile advertising accounts to local businesses in Fort Worth for the TCU Purple Planner
-Attended the Sales Foundations Academy, a week-long sales training in Chapel Hill, NC, to learn a variety of sales techniques and approaches.
-Finished 10th out of all representatives in the Lone Star region with sales of $13,025
TEXAS ORTHOPEDICS PHYSICAL THERAPY. Physical Therapy Technician
(Summer 2010)
-Administered basic physical therapy treatments to patients recovering from surgery or injury
-Completed administrative paperwork and daily duties